3PL Services

We support seamless connections with major platforms like Shopify, BigCommerce, WooCommerce, Amazon, and others — ensuring real-time inventory sync between your store and our system.

Our onboarding process is hands-on and structured. We handle system integrations, receiving your initial inventory, and testing order flows before you go live. Most brands are fully onboarded and shipping within 2-5 days, depending on complexity.

Our pricing is straightforward and transparent. Costs typically include receiving, storage, pick & pack, shipping, and any value-added services you choose. We don’t believe in surprise fees — you’ll understand your cost structure before we launch.

Every ThreeGen client is supported by a dedicated account manager who understands your business and fulfillment needs. We offer multiple communication channels, including a shared Slack channel for real-time collaboration and email support for day-to-day requests. During business hours, we target a response time of two hours or less, so questions and issues are addressed quickly and efficiently.

We work with multiple carriers (USPS, FedEx, UPS, Amazon Shipping) and offer rate shopping to help optimize your shipping costs and delivery times. Options include domestic and international services, expedited delivery, and carrier preferences based on your needs.

We provide an online dashboard where you can view real-time inventory levels, inbound receipts, order fulfillment status, shipping tracking, and reporting — giving you full visibility into your operations.

We offer flexible returns processing tailored to your brand. Returned items can be inspected, restocked, refurbished, or disposed of based on your rules — with full visibility into return status and outcomes.

Yes — in addition to basic pick & pack, we offer value-added services such as kitting and assembly, custom packaging, branded inserts, labeling, and any prep needed for marketplaces like Amazon.

We plan for seasonal spikes and long-term growth through flexible labor, scalable space, and additional service nodes when needed — so your fulfillment keeps up with demand.